- If an item is damaged on delivery to you, you should not sign for the item and the courier will return it to us.
- If you have signed for an item and then later realise that it has been damaged, please contact us on hello@tiso.co.uk and we'll let you know the next steps.
- Tiso Online will refund any delivery costs, along with the costs of the damaged goods for items which are not being replaced.
- Any replacement items will be sent at no extra charge.
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