Faulty goods

If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:

• Please contact us by email on hello@tiso.co.uk before returning the goods as we may be able to help solve the issue.
• Any goods returned for assessment should be in a clean and dry condition, if soiled goods are received, they will be returned to the customer for cleaning.
• Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods). This will allow us to refund you correctly.
• Full details of the fault should be given in a brief letter and the goods returned to the Tiso Online address.
• Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
• If the goods are found to have a fault Tiso Online will repair, replace, credit or refund the goods.
• If the goods are found to not be faulty, the goods will be returned to you. Tiso Online, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.