Online Orders Return Policy

If you buy from us online, you have 60 days from the point of receipt (not of ordering) to return goods to us at the address below. We will offer either refund or exchange providing the terms are correctly met (labels attached, product unused, documentation included). Please ensure that you include a completed returns form from the back of your invoice or downloadable here.

Goods may also be returned to any Tiso or Alpine Bikes store. Please take your despatch note and the goods you want to return, and the store team will be happy to organise a refund or exchange for you. Visit our Store Finder to find your local store.

Please note that returns can take up to 14 days to process after they have arrived with us.

For exchanges we would recommend re-ordering the required item and returning the original order for a refund.